Help Center

Our Customer Care Service Hotline operates from 9am-6pm from Monday to Friday.

FAQ

Managing Account

1.How do I open KenangaFX account?

For Individual / Corporate

Go to KenangaFX.com.my (FXR webpage portal) and click on registered of interest
Alternatively, email to KenangaFX@kenanga.com.my or call us at 603 - 2167 6999
Our dealer representative will contact you to assist on account opening
You shall receive a welcome email once opening of account is successful

2. I am a Non-Malaysian but resides in Malaysia. Can I still open KenangaFX account?

Yes you can. However, if you are a US citizen or a US Green Cardholder, you must Declare W9 form and FATCA form.

3. I am a Malaysian but currently living in overseas. Can I still open KenangaFX account?

Yes you can, so long you are not holding a US Green Card or a US citizen. However, if you are holding US Green Card or a US citizen, you must declare W9 form and FATCA form.

Money Transfer

1. What will be the fees to remit out the funds?

There will be no TT charges involved to transfer the funds. However, beneficiary bank/agent will charge a fee from the total amount payable to the beneficiary. The fee ranges from country to country.

2. Can I cancel / amend my transactions?

Cancellation and/or amendments cannot be done after a transaction is submitted/confirmed . However, should there be any genuine reasons for cancellation and/or amendments, Kenanga Investment Bank shall not be liable for any potential foreign exchange losses. All potential losses shall be borned by customer.

3. Will I get any confirmation or advised once my transaction is done?

Yes. A remittance/confirmation advised MT103 will be issued and it can be downloaded from the KenangaFX platform.

4. What is the limit to transact?

There will be no minimum or maximum amount to transact. However, the maximum limit is subject to FEN Notice 3-Investment in Foreign Currency Asset as well as the daily maximum transfer limit of your personal/corporate bank account.

5. Why are FEN rules applicable to me?

The Foreign Exchange Notice (FEN) rules are a set of Foreign Exchange Regulations set out by Bank Negara Malaysia (BNM). This FEN rules will apply if you have any Domestic Ringgit Borrowing(s) or non-Domestic Ringgit Borrowing. Should you have any Domestic Ringgit Borrowing(s),your annual investment abroad limit will be capped at RM1mio per calendar year. Likewise, if you are free from Domestic Ringgit Borrowing(s), there will be no capped to your annual investment abroad.

*Domestic Ringgit Borrowing(s) is defined as having more than 1 car(s) or housing loan(s).

6. What are the payment methods to start KenangaFX account?

KenangaFX account accept both online and offline payment. Online banking like FPX is available while offline payment like IBG,RENTAS,DUITNOW, funds from Client Trust Account (CTA) and funds from deposits are available.

7. What will be the duration for the beneficiary/recipient to receive the funds?

All foreign funds remittances are done by SWIFT straight-through processing. However, the actual time for the beneficiary/recipient to receive the funds depends on the respective beneficiary/recipient(‘s) agent bank.

8. My money transfer is ‘Pending/Reject’ in the app or marked as ‘Action Required’ on the KenangaFX platform. What should I do?

Please contact our Customer Care Service Centre at 603 - 2172 2904 or email us at TOPS@kenanga.com.my